Cucumber-Fresh

We are dedicated to providing you with a seamless shopping experience, and our delivery process is designed to ensure your order reaches you in a timely manner:

Local Deliveries:

Unstitched orders: Your order will be delivered by our trusted courier partners such as Leopards, Swyft, etc. Typically, it takes 4-5 days for unstitched orders to reach you. Rest assured, we strive to deliver it as quickly as possible.

Stitched orders: For stitched orders, including pre-stitched pleats, hemming, blouse, etc., the delivery time may take up to 8-10 days. However, it often takes less time for us to complete the stitching process and get your order to you.

International Deliveries:

We ship internationally through DHL. The delivery time will vary depending on the destination country. Usually, it takes under 15 days for your order to reach you, no matter where you are in the world.

Cancellation Policy

We understand that sometimes plans change, and we aim to accommodate your needs as much as possible. Please take note of our simple cancellation policy for both local and international clients:

For Local Clients

Cancellation Timeframe: You can request a cancellation within 6 hours of placing your order. Kindly reach out to us via email, WhatsApp, or Instagram and provide your order number for quick processing.

Cancellation after Dispatch: If your parcel has already been dispatched (which typically occurs within a day), a cancellation fee of Rs 200 will apply.

Please note that cancellation is not possible for International Clients.

Returns Policy

We strive to ensure that your shopping experience with us is enjoyable and

hassle-free. Please review our returns policy for both local and international

Customers

For Local Customers

Faulty/Different Product If you receive a faulty product or an item different

from what you ordered, kindly provide us with pictures of the issue. Once our

team assesses the fault, we will coordinate a pick-up with you and send you the

corrected order within 72 hours.

Change of Mind If you decide within 2 working days after receiving the parcel

that you no longer want the product, we will refund the payment to your bank

account. However, please note that if you return the product without any valid

reason (e.g., personal preference), you will be responsible for paying the

shipping fees for both the return and the initial delivery. Once we receive the

product and assess its condition, we will process the refund within 7 days.

Please note that the change of mind policy does not apply to stitched articles.

Stitched articles can only be altered or fixed if there is a problem from the

brand's end.

For International Customers

Faulty/Different Product For international customers who receive a faulty

product or an incorrect item, once you show us the faults through pictures and

videos and we verify them with the tailor, we will promptly ship out a replacement

product or issue a refund. Please note that shipping charges are non-refundable.

Change of Mind Unfortunately, we do not accept returns for international

customers.

Exchange Policy

We want you to be completely satisfied with your purchase, and we understand

that sometimes you may need to exchange an item. Here are the details of our

exchanges policy

For Local Customers

Exchange without Reason If you wish to exchange a product for no specific

reason (e.g., size or color preference), the shipping costs for both the return and

the exchange will be borne by the customer. Please initiate the exchange

process within 72 hours of receiving the product.

Exchange for Faulty Product If you receive a faulty product, we will coordinate

the exchange free of charge. Kindly provide us with pictures of the issue, and our

team will arrange the exchange process.

Note We do not accept exchanges on our stitched articles. Stitching can only be

fixed or altered if there is a problem from the brand's end.

For International Customers

Unfortunately, we do not offer exchanges for international customers without

valid reasons.

At all times, our customer support team is available to guide you through the

exchange process and answer any questions you may have.